Shipping and delivery

What delivery costs

• Delivery Australia-wide: $16.50 inc GST per order, whatever is in it.
• Free delivery when the goods in your order come to $330.00 or more inc GST. The checkout applies it automatically.
• Pickup from Bendigo: free. Choose it at checkout.
• Delivery is taxable in Australia, so the delivery fee is shown inc GST at checkout and on your tax invoice like everything else.

Where your order ships from

Ubiquiti UniFi gear ships from our distributor's warehouse in Melbourne. Stock levels on the site are refreshed from that warehouse every night, so "In stock (Melbourne)" on a product page means it is on the shelf and ready to go. Items marked "Available on order" are held interstate; they usually ship within a few days, and the date on the product page is the distributor's estimate rather than a promise.

Dahua, Hikvision, HiLook and UNV cameras and recorders are our own stock and ship from Bendigo.

How long it takes

• In-stock orders are usually dispatched within 1 to 2 business days of payment.
• Metropolitan Victoria typically arrives 1 to 3 business days after dispatch. Regional Victoria and interstate typically 2 to 7 business days. These are the carriers' usual times, not a guarantee.
• We email you when your order is on its way, with a tracking number where the carrier provides one.
• Bulky items such as racks and cabinets travel as freight and can take a few extra days. The flat rate still covers them.

Pickup in Bendigo

Pickup is free and by arrangement. Choose pickup at checkout and, once your payment has cleared, we text you to confirm the address and a time that suits. Pickup hours are Mon–Fri 8am–6pm · Sat 9am–4pm. Bring your order reference from the confirmation email.

Delivery addresses

We deliver to street addresses anywhere in Australia. If you need delivery to a PO box or parcel locker, call 0406 048 875 before you order so we can check the carrier can take it — larger items cannot go to one.

Damaged or missing on arrival

Check the parcel when it arrives. If the box is damaged or something is missing, email or call us within 2 business days with a photo and keep the packaging. We sort it out with the carrier, so you are not left arguing with them.