Secuvizz Control
Support
Help for the Secuvizz Control app and the Secuvizz HDMI viewing stick
Need a hand? Email
[email protected] or call
0406 048 875. We usually reply within one
business day. Please tell us your stick's name and what the TV is showing — it
saves a round trip.
Contact us
What Secuvizz Control is
Secuvizz Control is the phone companion app for the
Secuvizz HDMI viewing stick — a small device that plugs into any
television and turns it into a live CCTV video wall. The app is the remote control
for that device: it finds your IP cameras and NVRs, lets you arrange them in a grid,
and sends the result to the TV.
The app requires a Secuvizz stick on the same local network. It is a
hardware companion app and does not do anything on its own. If you open it without a
stick on your network, the discovery screen will correctly show no devices.
Everything runs on your own network. There is no cloud account, and your camera video
never leaves your premises.
Setting up a new stick
- Plug the stick into your TV's HDMI port and into power, then switch the TV to
that input.
- If the stick has no saved Wi-Fi, it starts its own setup hotspot and the TV shows
the hotspot name, its password, a QR code, and a 6-digit pairing PIN.
- Join that hotspot from your phone — point your camera at the QR code on the TV, or
join manually using the details shown.
- In Secuvizz Control, enter your home Wi-Fi name and password. The stick saves
them, drops its hotspot, and joins your network.
- Reconnect your phone to your home Wi-Fi. The app finds the stick again
automatically.
- Enter the 6-digit PIN still shown on the TV to pair. The first phone to pair
becomes the administrator.
- Open Cameras, run a scan, and enter the username and password for
each camera or NVR.
- Open Layout, choose a grid, assign cameras to cells, and tap
Send to TV. Turn on Save as default so the stick restores
that view by itself after a power cut.
If the stick is already on your network, you only need steps 6 onwards.
Troubleshooting
The app can't find my stick
- Check the TV — the stick must be powered on and showing the Secuvizz screen.
- Your phone and the stick must be on the same network and the same
subnet. Guest Wi-Fi networks and some mesh systems isolate devices from
each other and will block discovery.
- If your phone is on mobile data, turn Wi-Fi on and rejoin your home network.
- On iPhone, the app asks for permission to find devices on your local network the
first time it runs. If you declined it, switch it back on in
Settings → Secuvizz → Local Network.
- As a fallback you can type the stick's IP address directly. It is shown on the
TV's pairing screen.
It asks for a PIN and I don't know it
The 6-digit PIN is displayed on the television the stick is plugged into. It is never
emailed or printed on the box. If the TV is not showing it, restart the stick by
unplugging its power for ten seconds.
Five wrong attempts will lock your phone out for five minutes. Wait it out and try
again.
A scan doesn't find my cameras
- Cameras must be on the same network as the stick.
- Discovery uses ONVIF, plus Hikvision and Dahua's own protocols. ONVIF is
disabled by default on many cameras — enable it in the camera's own web
interface, then scan again.
- If a camera still won't appear, use Add device and enter its IP
address by hand.
- For an NVR, add the NVR itself rather than each camera. Its channels come
through with it.
A camera was found but won't play
- Almost always the username or password. Re-enter them — many cameras use a
separate ONVIF account from the web-interface login.
- Check the camera is not already at its limit of simultaneous streams. Cheaper
cameras allow only one or two.
- In a large grid, choose the camera's sub-stream rather than its main stream.
Nine full-resolution streams is a lot to ask of any network.
The TV is blank or shows the wrong thing
- Confirm the TV is on the HDMI input the stick is plugged into.
- Re-send the layout from the Layout screen.
- If the picture is frozen, unplug the stick's power for ten seconds. With
Save as default on, it restores your layout by itself.
There's no sound
Audio is muted by default. Use the speaker button at the top of the
Live screen. Note that many CCTV cameras have no microphone at all.
I want to move the stick to a different Wi-Fi network
Open Settings → Change network in the app, pick the new network and
enter its password. If the stick can no longer reach any known network, it falls back
to its own setup hotspot and the TV shows the joining details again.
I replaced my phone
Install the app on the new phone and pair it with the PIN on the TV. To clear out
phones you no longer use, the administrator phone can choose
Settings → Sign out all phones. That signs out every phone including
the one you are holding, so each phone you still want re-pairs with the PIN.
Licence activation
Scan the licence QR code supplied with your stick, or type the key. Activation needs
internet on your phone once; after that the stick works entirely offline. If a
licence is rejected, or you need it moved to replacement hardware, contact us with
your licence key.
Privacy
Secuvizz Control contains no advertising, no analytics, and no tracking, and your
camera video is never sent to us. Full detail is in the
Secuvizz Control privacy policy.
Reporting a problem
When something isn't working, the fastest fix comes from telling us:
- What the television is showing, and what the phone
is showing.
- The make and model of your cameras or NVR.
- The Wi-Fi network the stick is on, and how strong the signal is where it is plugged in.
- Your phone model and whether it is iPhone or Android.
A photo of the TV screen is worth a great deal. Email it to
[email protected].
Secuvizz Control is a companion app for Secuvizz HDMI stick hardware and
requires a Secuvizz stick on your local network to function.
HiVizz Cameras